By visiting www.robbinscandle.co you are accepting and consenting to the practices described in this policy.
For the purpose of the General Data Protection Regulation, the data controller is Robbins Candle Company Ltd. Returns, 9 Woodgrange Aveune, Enfield, London, EN1 1EW
How Do We Collect Information From You?
We obtain information about you when you use our website, for example, when you contact us about our products and services, enter one of our competitions, register to receive our newsletters or when you purchase our products.
Information we Collect From You
We will collect and process the following data about you:
Information you give us. This is information about you that you give us by filling in forms on our site www.robbinscandle.co (our site) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, sign up to an email newsletter and when you report a problem with our site.
Information we collect about you. With regard to each of your visits to our site we will automatically collect certain information about your device, including information about your web browser, IP address, time zone.
The personal information we collect, for example when you purchase an item, might include your name, billing address, shipping address, email address, phone number and IP address. If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.
How is the information used?
We may use your information to:
– Process and fulfil orders that you have submitted, and providing you with invoices and/or order confirmations.
– Additionally we use this order information to screen our orders for potential risk or fraud;
– Dealing with entries into a competition;
– Aid us in responding to a query you have submitted to us;
– Seek your views or comments on the services / products we provide;
– To carry out our obligations arising from any contracts entered into by you and us;
– When in line with the preferences you have shared with us, send you communications that may be of interest to you. These may include information about new products, services and competitions;
– Process a job application;
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity. Unless you ask us to delete this information, which we are happy to oblige.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
We may pass your information to our third party providers and other associated organisations for the purposes of completing tasks and providing services and product to you on our behalf. For example, we work closely with various third party product providers to bring you a range of quality and reliable products and services. When you purchase one of our products, the relevant third party product provider will use your details to carry out their obligations in providing you with the service or product you have requested.
However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes. Please be reassured that we will not release your information to third parties beyond Robbins Candle Company Ltd for them to use for their own direct marketing purposes, unless we are required to do so by law, for example, by a court order.
The following third-party service providers process personal information about you for the following purposes:
– Couriers including: Hermes, DPD Group, Royal Mail, UPS, UK Mail and Fedex: They process name, address and telephone number details only to enable them to deliver customer parcels.
– Mailchimp to process our direct mail.
– Facebook & Instagram: to serve relevant adverts to you and others.
– Paypal: to process payment of any retail order you make with us.
– WordPress: our website provider will process any order you make online with us.
All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies.
Where We Store Your Personal Data
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our beautiful products, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by phone or postal, and only by email if you have given your prior consent. You can change your marketing preferences at any time by contacting us by email: email@example.com
You have certain rights in relation to the personal data we hold about you, which we detail below. Certain rights only apply in specific circumstances as set out in more detail below. We also set out how to exercise those rights. When you exercise your rights, we need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We will also contact you to ask you for further information in relation to your request to speed up our response.
You have the right to:
Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we need to verify the accuracy of the new data you provide to us.
Our sites are not intended for children under the age of 13. If you are under 13, please do not provide any information to us and instead ask your parent or guardian to do this on your behalf.
Links to Other Websites
Transferring your information outside of Europe
As part of the services offered to you through this website, the information you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU, such as Canada and the United States. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensure that your privacy rights continue to be protected as outlined in this Policy. If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org or in writing to Robbins Candle Company Ltd, Returns, 9 Woodgrange Aveune, Enfield, London, EN1 1EW.
This policy was updated on 21st August 2020.